Refund & Returns Policy – Teasel Threads

At Teasel Threads, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be in the original packaging

• Include proof of purchase (order confirmation or receipt)

To initiate a return, please contact us at everydaytco@gmail.com with your order number and reason for return.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalised products

• Gift cards

• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect

• Original shipping costs are non-refundable

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again

2. Contact your card provider or bank

3. If you’ve done all of this and still have not received your refund, please contact us

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

Email: everydaytco@gmail.com
Store Name: Teasel Threads